The Hotel Network’s Privacy Policy
This policy addresses personal privacy matters. Its purpose is to explain, in general terms, what sort of personal information The Hotel Network holds and why we hold it, and how The Hotel Network collects, uses and discloses that information. In this policy, where we refer to “you” or “your”, we are referring specifically to persons as opposed to other entities such as partnerships, trusts and companies.
The Hotel Network is committed to safeguarding the privacy of any personal information individuals are required, or may choose, to give to us. This policy represents The Hotel Network’s position on the management of personal information. It also reflects the requirements of the Privacy Act and has been prepared with the assistance of publications issued by the Office of the Federal Privacy Commissioner.
How does The Hotel Network collect personal information?
The Hotel Network will only ask for the personal information it reasonably requires to do business with you. Most information is obtained through online forms at our website www.hotelnetwork.com.au. We may also collect personal information via phone or through hardcopy forms.
What information do we collect? How do we use it?
Subject to the exceptions set out in the National Privacy Principles (for example, the disclosure of personal information when allowed or required by law), The Hotel Network will only use and/or disclose your personal information for:
a) the primary purpose for which it is collected: or
b) a related purpose, where you would reasonably expect that it be used and/o disclosed without your further consent.
An overview of how The Hotel Network uses and discloses personal information
Subject to the exceptions set out in the National Privacy Principles (for example, the disclosure of personal information when allowed or required by law), The Hotel Network will only use and/or disclose your personal information for:
a) the primary purpose for which it is collected; or
b) a related purpose, where you would reasonably expect that it be used and/or disclosed without your further consent.
When does The Hotel Network share information?
The Hotel Network will only disclose personal information to accommodation providers following confirmation of a booking for accommodation.
The Hotel Network will not disclose your personal information to a third party for marketing purposes.
The Hotel Network may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to accommodation providers but these statistics will include no personally identifying information.
The Hotel Network may release personal information when we believe, in good faith, that such release is reasonably necessary to comply with law or to protect the rights, property or safety of The Hotel Network, our users, or others.
Security measures The Hotel Network adopts to protect personal information
The Hotel Network stores personal information in a range of paper-based and electronic forms:
(a) Paper Security – Where personal information is stored in physical form, The Hotel Network will use access control measures such as keyed access and security alarms to deter and detect unauthorised access.
(b) Computer and Network Security – The Hotel Network adopts a number of security measures to protect information from unauthorised access to its computer systems which include:
· access control for authorised users such as user passwords and screen saver passwords;
· limiting access to shared network drives to authorised staff;
· virus checking;
· specialised IT support to deal with security risk.
(c) Communications Security – Transmission of personal information may involve insecure telecommunications lines. Security of this personal information is enhanced by:
· checking facsimile numbers before sending personal information, and confirming receipt;
· passwords required for some internet transmissions;
· checking identity before giving out any personal information; and
· encryption of data for high risk transmissions, including credit card details.
Personal information in The Hotel Network’s possession may be retained in archival storage. Generally The Hotel Network will destroy personal information after a period of seven (7) years following its collection unless it is required, or may be required, to be kept for a longer period because of the purpose(s) for which it was originally collected.
Alteration of records containing personal information
It is the responsibility of individual users to update on- line their own personal records held by The Hotel Network.
The Hotel Networks use of "cookies"
"Cookies" are small pieces of information that a website transfers to your computer’s hard drive for record-keeping purposes. Our cookies do not contain any personally identifying information, but they do enable us to track site traffic patterns. The Hotel Network uses this information to improve our design, layout and service to users. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie, you can still use all of the features on our site.
Accountability and complaints handling
If you wish to make a complaint to The Hotel Network about a possible breach of privacy, the complaint should be in writing and clearly set out the nature of the complaint. The complaint should be addressed to The Managing Director (see contact details below).
Individuals inquiring about their rights and remedies for breaches of privacy can access detailed information at the Australian Privacy Commissioner’s website, www.privacy.gov.au.
How changes to this policy will be notified
The Hotel Network may amend The Hotel Network’s Privacy Policy from time to time. Amendments to this Privacy Policy may be necessitated by a variety of factors, including, but not limited to, operational and procedural changes and/or the changing legal environment in which The Hotel Network operates.
When changes are effected, The Hotel Network’s Privacy Policy will be updated with the amendments highlighted. The change will be effective on and from the date the amended Hotel Network Privacy Policy is posted on the websites.
Linked websites
The Hotel Network contains links to other sites not affiliated with The Hotel Network. These sites have their own policies and practices about on-line privacy, and The Hotel Network cannot be responsible for the privacy practices or the content of these unaffiliated websites.
Other Privacy issues
Whenever you post unprotected personal information on-line in areas accessible to others - eg chat areas and message boards- that information can be collected and used.
Ultimately you are the one who can best control the secrecy of your passwords and account details. You should be careful when you are online.
How to contact us
If you have any questions about The Hotel Network Privacy Policy, our privacy practices or your personal information dealings with The Hotel Network you can send an email to info@hotelnetwork.com.au or write to:
Mr Nick Brooke
Managing Director
The Hotel Network
PO Box 5580
West Chatswood NSW 1515
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Postal Address